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joytek_99999's avatar
joytek_99999
Newcomer
6 hours ago

EAanticheat.sys. compleate pc crash

this never happend before or after the new anticheat javeline, but after many days playing apex with the new anticheat yesterday i got a complete freeze of the pc, grey screen (not black or blue) because was the game crashing, i got the bzzzzzz sound and i was uncapable to press windows button, alt tab or alt f4, so i had to force the shut down.

before the shut down windows stored the error in a DPM file, so i used winDBG to read that, i found this:

IP_IN_PAGED_CODE: nt!MmCopyMemory+0 Unable to load image eaanticheat.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for eaanticheat.sys fffff803`4f30c030 48b890537f7c07f8ffff mov rax,offset eaanticheat+0x335390 (fffff807`7c7f5390) STACK_TEXT: ffffc80b`36cc3d28 00000000`00000000 : 00000000`00000109 a39ff468`32602ab9 b3b700ee`84de7371 fffff803`4f30c030 : nt!KeBugCheckEx SYMBOL_NAME: nt!MmCopyMemory+0

after the shut down i tryed to open apex again and got a dowload (not in steam) but at the start in apex, where the ,anticheat load, and after that the anticheat took a long not like usual time to load again.

this never happend whit any other game, or apex untill yesterday, PLS help

TELL ME IF I NEED TO SEND OTHER FILES FROM MY APEX FILES

3 Replies

  • joytek_99999's avatar
    joytek_99999
    Newcomer
    3 hours ago

    I've just reinstalled the anticheat, following the steps, thanks for the quick response, I'll keep you updated if I still have problems.

    I've panicked thinking was my PC XD.

     

     

  • EA_Barry​ do i have to delete the anti cheat before i reinstall trought the installer or it will override and delete for me the already existing files?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    joytek_99999​ 

    I can see how this could be a frustrating experience. Please go through the following steps, hopefully we can get you sorted:

    1. Run System File Checker to help ensure the integrity of your Windows System files
    2. Reinstall EA Anticheat from a freshly downloaded installer: LINK
    3. Perform a clean boot before starting
    4. If your issue continues, please generate a Dxdiag report and post that here, we can use the info in that file to troubleshoot further: DXDIAG

     

    Thank you. EA_Barry.

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