Error : Server time out

It sounds like you may be having issues with your connection @XTherlynn. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on.

Darko

Now let me tell you my progress on this problem ... so I've tried all the things from the troubleshoot this guy linked ... noone worked .. I flushed DNS, I rewrite the hosts file, I did factory restart on router multiple times... nothing ... then I contacted EA support via chat, and the guy told me that my internet provider has blocked some specific ports:

TCP

80, 443, 9960-9969, 1024-1124, 3216, 18000, 18120, 18060, 27900, 28910, 29900

UDP
1024-1124, 18000, 29900, 37000-40000

Anyway, I am contacting my ISP for 2 days, and they claim they don't affect ports at all, and this is something with the game... So I still cannot connect and I still don't have a resolution to the problem while everybody is claiming its not their fault ????

Were you able to check your router settings to see if the ports were open or closed @Tin9102?

Did your ISP tell you that all ports were open as default?

Darko

no, I am not able to check my router settings and even if I do, I have no idea what I am doing there, so I dont wanna mess things by myself ... My ISP claims were that they don't block/close any ports at all

It is highly unlikely that an ISP would have all ports on a router open @Tin9102, I'm sure it happens but I am not aware of an ISP that does it. 

The best thing to do would be to take a look at port forward and follow the steps they suggest: https://portforward.com/

Be aware that they are a third party site not associated with EA. I have used their guides in the past without issue.

Darko

Even if so, how was I able to play before the last update, and how come I dont have problems with any other games ?!?

hey there.

 here are my UOTrace results (see picture)

in my oppion there's nothing wrong whit my connection,

BEFORE they released the battle pass update i was also able to play, but since the release of the battle pass i got this error/problem.(see previous picture)

so, i hope EA/Respwan can check for any problems/errors on their side aswell, MAYBE there's a problem whit the update they released .

hope they will check it and come whit a solution..

Thanks & Greetingz

Hey  @XTherlynn your UO Trace is showing connection issues.

On your first hop you have  Ping best/worst of  1ms / 113ms. Any difference of 100ms or greater points to issues with your connection. You also have a very high ping as you go down further pointing to issues. Best thing I can suggest is trying the connection troubleshooting steps and it's worth speaking with your ISP and showing them the UO Trace and in particular the first hop.

Darko

C:\Users\Tin>tracert easo.ea.com

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 3 ms 2 ms 3 ms 10.251.206.199
3 3 ms 3 ms 3 ms 83.217.227.53
4 27 ms 27 ms 27 ms ae-3.r24.frnkge08.de.bb.gin.ntt.net [129.250.6.2
03]
5 27 ms 27 ms 26 ms ae-8.r01.frnkge07.de.bb.gin.ntt.net [129.250.4.7
9]
6 * * * Request timed out.
7 * * * Request timed out.
8 122 ms 121 ms 122 ms 4.79.23.202
9 122 ms 123 ms 121 ms 159.153.92.10
10 122 ms 122 ms 122 ms 159.153.92.94
11 122 ms 122 ms 122 ms easo.ea.com [159.153.64.173]

Trace complete.

So, this is the tracert to easo.ea.com from my CMD, that's what my ISP wanted to check, and according to them the problem is on Apex side.... Now until yesterday I was able to contact EA support via chat, but now the chat option is gone ??? it's like on purpose ?? I change region, and change and change, and there are not many regions with english, and tbh in every region I select the only option available is Call... but I am form Bulgaria, and there is no option for my region to contact at all ... So, my ISP claims that this is your fault, can you please specifically prove me wrong, so I can forward it to them. I will also attach the UO trace results 

Ok, i am his uncle, i am helping aswell... That "worst" hop as u call it.. have u looked at his average? It's averaging of 2ms... that means that the 113ms was a 1 time extreme maybe, on average he's still good. Secondly, those "high" pings in the lower ranges... i have the same, yet with me Apex doesn't loose connection. Thirdly, he's been playing fine before the battel pass got released, battle pass got released and boom, he has a connection problem. Maybe u guys did sumthing wrong, made sumthing flip over at his ISP and now he's [removed by CM]