Forum Discussion

Seasoned Novice

28 days ago

Solved

False Positive Ban：Client shows account banned, Penalty History empty

When launching Apex Legends on PC Steam, the game pops up "The game account in the client has been banned". I can log into EA website and EA App normally. However, the Penalty History page shows no ...

anticheat

YCacd
25 days ago
Thank you for your reply.
I have double‑checked, and my Steam account “Camellia” is correctly linked under this EA‑Account.

Surprisingly, I can now log into Apex Legends and enter the firing range, the restriction seems to be lifted already.
If further problems appear, I will contact EA live support to open a formal ticket.
Thank you for your assistance.

YCacd

Seasoned Novice

27 days ago

I play Apex through Steam‑PC. I launch the game from Steam, and it will start the EA App automatically.

This is my very first appeal. I have never submitted any appeals for this account before.

There are zero entries on my penalty history page, yet I’m blocked from entering the game. I just got my first Heirloom on this account and I have made in‑game purchases. I really hope you can help me check this false‑positive restriction.

Please tell me what other information you may need.

EA_QueenBee

Community Manager

27 days ago

YCacd,

If you play on Steam, can you log in here with your EA account and let me know if you see your Steam account linked? If not, then it's possible that you have a different EA account with us that your Steam is linked to.