Forum Discussion

Rising Newcomer

1 day ago

Game connection issue

Good day, when I am trying to connect to the game, I get a message stating: "This profile is not permitted to play online. See ea.com/unable-to-connect for additional information". Can someone please assist in why this keeps happening, as I cannot find anything via the "ea.com/unable-to-connect"?

I don't have any bans on my account; it just started happening a few weeks ago, and it does not want to go away.

launching

3 Replies

EA_Barry
Community Manager
8 minutes ago
Rinacus14

If required, you can make contact with an EA Help Advisor for assistance as follows...

EA Help

Thank you.
Rinacus14
Rising Newcomer
17 hours ago
EA_Barry
Thank you for the reply.
Unfortunately, none of those solved the issue on my side. It persists.
Is there a way I can contact EA, as I cannot find a way to open a ticket?
EA_Barry
Community Manager
1 day ago
Rinacus14

Please see the following page for info and steps to take regarding this error message:

What to do if you can’t connect to your EA game

Let us know how you get on and which, if any of the steps helped you.

Thank you. EA_Barry.