My game is stuck on black loading screen. It';s been like this for 2 days now. I can't play the game.
Please help. I have to complete my battlepass.
TIA.
Community ManagerHey @d3f3nd3r6969,
Are you using an NVIDIA GPU? If so, can you give something a try for me?
Go into GeForce Experience and make sure the video drivers are up to date. After that try launching Apex Legends through GeForce Experience and see if the black screen issue is still happening. I've seen a few people say that can help with this.
/Kent
@EA_Kent Yes I have nvidia. I use Lenovo's vantage software to update my drivers. I have no pending driver updates for any of my graphic cards.
Community Manager
Thanks for following up!
Do you mind sharing a DxDiag when you've got the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread.
Thanks again,
/Kent
After the Genesis update came, lots of people have these two problems including me, first this infinite black loading screen and second game freezing/crashing when joining friends or trying change the game mode sometimes both. Personally my CPU usage doesn't jump up to 100%, it does the opposite it goes down to 20-30%. I have everything updated and I even have deleted riot vanguard to try if it works, it didn't. Also very rarely when the freezing happens and it doesn't crash, it throws me to main menu and gives one of these three errors : leaf, net or wheel
it's not funny. the problem has many players after the last update and it is not solved. for so long people just can't play
100% CPU
crash game
disconnect error
well done
Community ManagerThanks for the info!
We are aware of this issue, and we are currently investigating. I'll continue passing along these reports as they come in.
Thanks for bearing with us while this is under investigation.
/Kent
