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jpenn76's avatar
jpenn76
Seasoned Newcomer
1 day ago
Solved

Game keeps crashing when i go to queue ranked.

I was playing ranked apex with no issues yesterday, and today, I tried to boot up some ranked, and my game keeps crashing when i click on the tab for ranked. I tried verifying the integrity of my game files, I uninstalled and reinstalled the game, I restarted my PC, and I updated my drivers to the newest update. I attached my dxdiag file as well. Is anyone else having this issue? Thanks.


  • jpenn76's avatar
    jpenn76
    1 day ago

    THIS WORKED!! Thank you so much! I did the DDU and it is running smoothly now. Try to do all of the steps if you have the same issue, it wasn't working before the DDU refresh but maybe the previous steps helped.

    Thanks!!

    Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

    It does also look like there's a potential issue with the driver. I see you mentioned updating already, but I'd try a clean install from scratch using something like DDU. Between that and the Windows Update issues, hopefully that gets you back on track!

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey jpenn76​,

    Are you seeing any particular error message when Apex crashes, or is the game just dumping you back to desktop without anything popping up?

    Based on the dxdiag you've attached I am seeing multiple other services appear to have failed, with a handful of Windows Update errors that may be contributing to other issues. Since you've already tried reinstalling/repairing the game itself without any change, it may be helpful to try repairing/replacing some of the missing system files.

    The link below takes you to Microsoft's official support page with steps to walk through that process. I'd try giving that a shot first, then make sure you don't have anything pending in Windows Update. You'll want to restart your computer one more time at this point before checking Windows Update again for anything new.

    Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

    It does also look like there's a potential issue with the driver. I see you mentioned updating already, but I'd try a clean install from scratch using something like DDU. Between that and the Windows Update issues, hopefully that gets you back on track!

  • ScorchGamer923's avatar
    ScorchGamer923
    Rising Newcomer
    1 day ago

    This is happening for me as well. Do you have an AMD GPU by any chance? Another post with a bunch of replies to it are all having the same problem and all have AMD hardware so maybe thats it? I guess we just have to wait until EA fixes it...

  • b00nie27's avatar
    b00nie27
    Seasoned Newcomer
    1 day ago

    I cannot load in to a game when Storm Point is the map. I can load in to any other map fine. I don't even have to hit ready for it to crash. I select the mode and if it's storm point a few seconds after I confirm the mode choice and it goes back to the main screen where I can Ready up to continue it crashes to the desktop with no error. Currently it's happening on ranked and Bot Royale. Those are the two current storm point maps as of 3/25. I've tried repairing the game and clearing the shaders but neither has worked.

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