For about a week now, I’ve been locked out of my main account on my Xbox. Not a clue why this is even happening to me. I’ve made a case on ea.help.com and I’ve been emailed once a day by 3 different people in need of my email and gamertag associated with the account. I’ve responded back a couple hours later with the information waiting for a response hoping it wouldn’t have to be dragged out another couple emails. Is there any EA member that is able to give me constant support right away without having to go through 3 different people trying to get this resolved?? I can call, text, email, I don’t care, I just want my account unlocked. [CM - Edited title for clarity]

@sequoia8193 Nvm it worked try resetting your password for your EA account it took a bit but I finally got back into my account

How do I fix an invalid EA account?

1,022 Replies

xnaaaay
6 years ago
I tried to play Apex Legends this morning, and it gives me an error message saying "This account is invalid". I have been playing the game on my Xbox system without any problems before and I don't know how to fix this... Please help. I have also not been suspended or banned either.
dlbarr17
6 years ago
This is happening to me to on xbox. I can not figure out why. If you do please let me know. I have played apex fine since it came out and now nothing.... Had to create a new gamertag to play till we can get it figured out.
plzcallmeJAKE
6 years ago
I have the same problem.
EA_Kent
Community Manager
6 years ago
Hi folks.

When you've got a chance could you try resetting the password on your EA Account to see if that helps? Others who are seeing this same message have let me know that they were able to log back in after the password was reset.

For more info on how to reset the password check out the EA Help website. Let me know how it goes when you can. Thanks!

/Kent
Michael8752
6 years ago
It keeps saying my madden account is invalid
cowboyhaterz
6 years ago
Mine says that too. Did it get fixed for you ?
sammy665555
6 years ago
When I click on ultimate team it says my account is invalid and that I’m not signed in but I am signed in and it just won’t let me play the game
EA_Kent
Community Manager
6 years ago
Hey folks.

Did you have a chance to try resetting your EA Account password? Does it still give you the same invalid account error message after that, or is it giving you a different error?

/Kent
DevilishFlow21
6 years ago
Switching the password worked for me.
painlesspanda92
6 years ago
I attempted to switch my password and then logged into all of my EA accounts and apparently my psn is no longer tied to any of my emails so I am unable to access to reset the password. When I attempt to log into your website using my psn login to see what it is linked to I receive an error stating that I am unable to do so.