Community Manager
I recently started playing Apex Legends again. I was around level 58 at the time of the ban for "Gameplay Enhancement".
I submitted around 10 tickets but they have all been denied yet I don't think a single human has actually looked at my appeals. I have nothing external or internal that should impact my game.
I submitted my ban request with a DxDiag.txt showing all my drivers & peripherals yet they havent even looked at that. I have openly said I have done nothing wrong and asked for a reason why I am being denied / banned in the first place but every response is the same reply on why I was banned which is them just saying they have done the correct thing???
Is there anything further I can do to prove to the TOS team that I was not cheating? I am stumped and don't know where to go from here because my Alt also got banned for a similar reason in "Gameplay Emulation" which I also have no idea how it got banned.
I only use Fps_Max, Preload & Novid on my steam launch options so I don't know what else could be considered "Enhancing".
If anyone has been successfully unbanned please let me know what proof you had to send, to get them to actually respond properly to your appeal.
Thanks
Hey There,
Same thing happened to me, all of my accounts (family members on steam) also had their accounts banned on my PC. I have submitted 3 appeals already and I keep getting the same AI response (or combination of phrases). I have requested the gameplay dates of the instance so that I can compare to the dates I played since I haven't played in some time. No one has provided such information to provide me with ample reasoning for the ban. Would love it if EA reviewed the Appeals as NUMEROUS people are reporting their game has been banned without any reason or what we believe was a mistake.
EA_Habutai If you could please review the data and the format in which you guys are using these "Game Enhancement" bans so that the game isn't losing more players to other games. For those of us who actually enjoy the game as is, it is quite frustrating, ESPECIALLY since the real people cheating in the game never get banned. Clear breach of the rules with me personally reporting players I think its strange that I would be the one who is banned..
Thank you in advance for any support you folks can provide to this mistake.
