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Phakharamati's avatar
Phakharamati
4 years ago

I got banned after "the client failed an anti-cheat runtime integrity check.....

I got banned after " the client failed an anti-cheat runtime integrity check: Connection timed out "


On July 31, while playing Apex, the game kicked me out of the game into the lobby. And it shows the message
"the client failed an anti-cheat runtime integrity check: Connection timed out"

It happens a few times until the last time it says I'm banned.

I sent a case to EA for help, but EA said I violated the user agreement, Says my account is involved in cheating. And still insists the same every time I send a case to unblock online features.

I'm not cheating, not even sure why I got banned. And I don't understand what's going on with anti-cheat, is it working wrong?


Why do I get my account I've been playing since season 8 banned?

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @Phakharamati,  

    We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

        

      

    Thanks!    

  • Mikusankyu's avatar
    Mikusankyu
    3 years ago

    It didn't happen to me to be banned at this point (yet), but this flag appears to me too. Most of the time it happens in the middle of a random game, it doesn't have a pattern to appear, just appears. I tried all possible ways that you can find on the internet and even EA Support. They just don't want to and won't solve this problem... Find peace and try other game while they don't fix.

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