Forum Discussion

Newcomer

13 hours ago

I got banned for no reason and cannot appeal at all

I tried to play with my friend yesterday, and suddenly it got dislinked from my EA account. I checked my account detailed and showing permanent banned when I did not play at all. My last game was about 2 weeks ago and never played before that. I tried to submit it on appeal and live chat on customer services but it kept showing case not created and live chat showed a repeated message. Could I get back my account? At least I want to know who hacked my account or what was problem is.

anticheat

1 Reply

EA_QueenBee
Community Manager
4 hours ago
Hey ChibiRika,

It's odd that your attempts to start a case are failing. Are you still having issues, or was it just a temporary hiccup?

If you're still having issues, could you try reaching out via an incognito window as a guest (without logging in)? Let me know if that lets you raise a case.