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nonatss's avatar
2 years ago

I lost all of my progress and itens

Hello.
I recently linked my Steam account with my EA account.
My Steam account was already a level higher than 500, with all characters, several skins, and money, while my EA account was around level 200, but without skins, and characters.
After linking I lost all my progress on my Steam account, I tried to access EA account to unlink my Steam account, but I can only do so in 6 months, what should I do?

Thanks!

4 Replies

  • Hey there @nonatss 

    Progress is stored on the EA account itself and not on the platform account (e.g. Steam, Xbox, PSN, Switch)
    This means that if you relink one of your platform accounts to a different EA account that it won't bring over the progress.

    In your case, the best course of action would be to contact support and see if they'll be able to get your Steam account linked back to the original account and possibly get the lost progress back.

    More info on how to contact EA Support can be found here: https://help.ea.com/help/faq/using-ea-help/

  • nonatss's avatar
    nonatss
    2 years ago
    Hi! @XHelperZ

    This is depressing, I made all this progress, I was forced to link an EA account and now there's nothing to do?
  • nonatss's avatar
    nonatss
    2 years ago
    At a minimum, the money invested in items should be reimbursed.
  • nonatss's avatar
    nonatss
    2 years ago
    @XHelperZ
    Anyway, thanks for the feedback, I'm contacting EA support as suggested to assess what can be done.

    thanks

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