Hi guys, we'd like to gather some information on a specific subset of crashes, where folks' game clients crash out at or before the login screen. If you are consistently experiencing this issue, can you generate an Origin Error Report(OER) to start. https://help.ea.com/en-us/help/origin/origin/how-to-use-origin-error-reporting/ And then please add the following info:OER ID Number:Windows Language:Location:Error message (if any):When did this start for you?:Approximately what % of the time does this happen?

I am making this post because I cannot find anyone else having this issue after the update dropped. Game ran fine before; after update, game will always hard crash back to desktop when "loading" at main menu with no error message.I have tried repairing the gameI have tried reinstalling Origin and the game.I have tried other random possibilities like reinstalling Visual C++ redistribute.Have no idea what is wrong or what this update did to my game.Ryzen 5 3600 (ASROCK B550 Pro4)Nvidia Geforce GTX 970 (latest driver 456.55)Windows 10 64bitNo apex crash log, but the game has been dumping dmp logs, but I cannot upload .dmp files

Thanks for leaving some of your most active, paying players locked out of our accounts for an entire season with no acknowledgement, communication, support, or compensation

OER ID Number: 125e7ad84014084bWindows Language: EnglishLocation: USAError message (if any): None. Crashes to desktop and Origin re-opens.When did this start for you?: Today with aftermarket update.Approximately what % of the time does this happen? 100%Not sure if the problem I am having is the same problem you are talking about. What happens with me is a crash after the Easy Anti Cheat tab and the Respawn logo screen. Gets to the screen where you can continue to the lobby, progress wheel turns for half a second then crashes to desktop and Origin re-opens.

OER ID Number: 125e982430140d93Windows Language: EnglishLocation: Virginia, USAError message (if any): NoneWhen did this start for you?: After installing the Aftermarket update on 10/6/20Approximately what % of the time does this happen? 100% of the time. The game loads fine to the splash screen where you click to continue, but the wheel spins and freezes before getting to the actual Click to Continue option, game crashes to the desktop without giving any error

OER ID Number: I cant make one since I am no longer using origin. (using steam version)Windows Language:EnglishLocation:USAError message (if any): NoneWhen did this start for you?: 3-4 weeks ago after updatingApproximately what % of the time does this happen? 100% every launch.My game crashes when I launch it on a certain account. It works just fine on a secondary/Alt account. There are no error codes. Crashes straight to desktop 100% everytime.This happens at the main menu when my main account tries to connect to the servers to retrieve my data for the profile. I can play the game completely fine on my secondary account. This started to happen on the Origin version of apex 3-4 weeks ago after I updated the game for the cross play update. After the release of the steam version, I have also tried it on that platform. I get same results. Main account crash. Secondary works fine. I have also had my friends log into my account on their systems and that account causes them to crash also. Again, every other account/profile works fine on their systems. I can play other Origin/EA games just fine that are on my account. Its just apex that I have problems with.Steps I have tried to remedy this issue.1.Reinstall/repair/verify integrity of game2.Reinstalled origin and cleared all caches3.Made sure all drivers are up to date (I have also tried rolling back)4.I have even done a clean install of Win10 which was kind of an extreme measure. Did not help. Main account still crashes. Alts are fine.There are probably some steps I have forgotten to mention. But I am fairly certain it is not a hardware or software related crash. I have talked to EA reps and they have told me that the accounts are perfectly fine. But that it could be my apex data that's causing it

Info Gathering: PC Crashing before getting to lobby

338 Replies

NeuroFuzzy
5 years ago
I am making this post because I cannot find anyone else having this issue after the update dropped. Game ran fine before; after update, game will always hard crash back to desktop when "loading" at main menu with no error message.
I have tried repairing the game
I have tried reinstalling Origin and the game.
I have tried other random possibilities like reinstalling Visual C++ redistribute.
Have no idea what is wrong or what this update did to my game.
Ryzen 5 3600 (ASROCK B550 Pro4)
Nvidia Geforce GTX 970 (latest driver 456.55)
Windows 10 64bit
No apex crash log, but the game has been dumping dmp logs, but I cannot upload .dmp files
oONerveXOo
5 years ago
@NeuroFuzzy I thought my PC broke or my windows had some issue thanks for this that I'm not alone same issue lobby and exits after a few minutes ...
javiorz
5 years ago
Hi,
Error starting today with the latest update. Attach screenshot of the error.
Origin Error Report:
OER ID Number: 125e25cd40140265
Windows Language: Spanish
Location: Spain
Error message (if any): "autoplayer/sh_autoplayer.gnut: CLIENT SCRIPT COMPÎLE ERROR: ..."
When did this start for you?: Today 10/06/2020 with latest update.
Approximately what % of the time does this happen? - All the time.
EDIT: Solved by removing "-dev" from Game properties on Origin: https://answers.ea.com/t5/Bug-Reports/error-autoplayer-sh-autoplayer-gnut-CLIENT-SCRIPT-COMPILE-ERROR/td-p/9556035
peenusjohnson
5 years ago
@NeuroFuzzy Been having the same issues since the update thought my there was so.thing wrong with my PC too
Mungaruu
5 years ago
OER ID Number: 125e7c2d2006d27f
Windows Language: English
Location: Missouri, USA
Error message (if any): Error: autoplayer/sh_autoplayer.gnut: CLIENT SCRIPT COMPILE ERROR: Undefined Variable "AutoPlayer_SetAutoPlayerProfileFloat"
When did this start for you?: After the LTM Update on Oct 6th
Approximately what % of the time does this happen? 100%
ewok9939
5 years ago
OER ID Number: 125e7ad84014084b
Windows Language: English
Location: USA
Error message (if any): None. Crashes to desktop and Origin re-opens.
When did this start for you?: Today with aftermarket update.
Approximately what % of the time does this happen? 100%
Not sure if the problem I am having is the same problem you are talking about. What happens with me is a crash after the Easy Anti Cheat tab and the Respawn logo screen. Gets to the screen where you can continue to the lobby, progress wheel turns for half a second then crashes to desktop and Origin re-opens.
suprvilln87
5 years ago
OER ID Number: 125e982430140d93
Windows Language: English
Location: Virginia, USA
Error message (if any): None
When did this start for you?: After installing the Aftermarket update on 10/6/20
Approximately what % of the time does this happen? 100% of the time. The game loads fine to the splash screen where you click to continue, but the wheel spins and freezes before getting to the actual Click to Continue option, game crashes to the desktop without giving any error
MaD_cURSe7
5 years ago
OER ID Number:125f222b00141099
Windows Language:japanese
Location:japan
Error message (if any):none. Crashes to desktop and Orijin re-opens.
When did this start for you?:after the update where cross-play was implemented
Approximately what % of the time does this happen?100%
Sorry if it's hard to read as I'm writing this using a translation function. I'm experiencing the same phenomenon as the people posting here. I tried various solutions but could not find a solution. One thing that bothers me is that when I look at the task manager, when the game crashes, the CPU usage is abnormally high. I found a similar problem in the EA forums and tried to fix it, but it denied me access to the Apex process relationship and I couldn't change it. Please, please, Dear Developer. Please fix this problem. I can't wait to play this game with my friends.
oONerveXOo
5 years ago
OER ID Number:125f54ee301416f5
Windows Language:English Windows 7 Professional SP1(Updated)
Location:Philippines
Error message (if any):None
When did this start for you?:After the Updated new Patch
Approximately what % of the time does this happen?100% Always
EA_Kent
Community Manager
5 years ago
Hi all,

Thanks for reaching out about this. When you have the chance would you mind sharing a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website.

Once you have the text file please attach it to this thread. Thanks again.

/Kent