Is the new Apex Collection Event Heirloom pack actually bugged?

Hello, I just wanted to post an inquiry about the recent universal heirloom collection event just to inspire a transparent discussion about compensation for players. Just for some background on my perspective on the matter. I had just recently graduated high school this year and decided to splurge on the new 100 dollar or 10,700 apex coin collection event to get my first heirloom as it was drastically cheaper than the 500 dollars or 250 to get shards naturally from pack or to obtain them from their original collection events. I was especially interested in doing this because of the added incentive to obtain other legendary skins. Unfortunately, I got Metallic banshee (my least preferred of the ones to obtain).

 I wasn't originally going to make a post on the official forums until coming across a recent post expressing the same dissatisfaction with the heirloom they obtained. The user GeckoSquad89 made a post make a complaint, albeit under entirely different emotional circumstances, about obtaining the same heirloom (the metallic banshee) which has sparked my suspicion as to whether there is an actual bug, as the user phrased it, in the odds to obtain a specific universal heirloom from the pack. It was my assumption that the odds were equal to get any heirloom you did not already have from the pack, it could be that I misunderstood.

I don't want compensation, if indeed there wasn't a mistake. However, this post has soured my initial reaction to the heirloom I obtained and does make me heavily supportive as to whether or not GeckoSquad89 does receive their desired heirloom, given their late battle with leukemia, and has interested me in having my post forwarded as a support request or subject to thorough discussion if this relates to a larger issue.

I appreciate the consideration of my lengthy post and hope to see responses addressing the issues I raised and so that hopefully my experience can be corroborated so that GeckSquad89 can get the reparations he deserves, pending what his situations merits.

Link to GeckoSquad89's original post: Universal Heirloom Pack Bug | EA Forums - 13618425