Community Manager
Community Manager@Kioturu @SpecterKrystal @sugondeezbal @GodKing_DragonX @usedrustedspork
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
This would be why you've mentioned losing your cosmetics/progress. You will need to re-link your platform to its original EA account to try restoring that lost progress. There is not a way to transfer or merge progress from one EA account to another, so if you had multiple EA accounts that progress would remain separate.
Is your Xbox account linked to your current EA account, or is that on a separate EA account? Progress cannot be transferred across EA accounts. In this case it sounds like your Xbox is linked to a different EA account, which is why you're not seeing that progress.
You can double-check by logging into your account connections page here to see which platforms are currently linked.
Have you recently tried logging into Apex on your connected Xbox and/or Steam accounts? While you mentioned those are linked to the current EA account, it doesn't look like you've recently signed in to trigger that Cross Progression conversion for the account itself. Please try logging into this particular account on those platforms when you're able.
I'm afraid this would fall into the latter scenario you mentioned, unfortunately. As outlined above, progress cannot be transferred between different EA accounts. Since your PlayStation and PC accounts are linked to different EA accounts, there will not be a way to combine or move that progress to the same account.
You would be able to link your PSN account to the current EA account (provided it hasn't already had a different PSN account linked) and access your PC progress while playing on PlayStation as well, but that would not bring over your PlayStation progress.
It looks like your PC account was selected in this case because the PS4 account was essentially level 0 due to an unlink at some point in the past.
For example, this EA account has not even launched Apex on a PlayStation platform until the past few days, so since you mentioned playing extensively on PlayStation in the past it seems that older progress is on a different EA account. Do you recall any other emails or accounts that may have been used in the past? Checking for those would be the best way to try and recover the missing progress.
Thank you for the reply however I already know what the issue and resolution are. What I am asking you to do is unlink my Xbox account from EA account: <removed> as I Connot unlink it due to a time restriction of 6 months.
[CM - Edited to remove email address]
Community ManagerI've edited your post(s) to remove the email address. Please be cautious with what you're posting on the forums and keep your information secure. As these are public boards, the information you're posting is visible to everyone.
As mentioned in my post here, you will need to get in touch with the support team if you have any issues linking an account. We cannot make any changes on the forums.
Thank you I will remember your advice in the future and be more careful.
I have an open case, but I can't seem to reply or access it just shows me and nothing else,
I have been trying to resume my case but to no success i am getting very frustrated at this point sigh,
Please advise in what could be wrong and why I cannot resume my case,
What should I do?
Community ManagerHey @GodKing1251,
If you visit your case history page here, you should see the status of any open cases.
Is that showing a particular status? It's possible you had started an email case but support just has not gotten to it yet, at which point resuming the case wouldn't have any other effect.
If it's been sitting with us for a while and you're not able to reply or resume, it may help to create a new one using these steps just to be sure it's in the right category to have someone look it over as soon as possible.
Community Manager
