Community Manager
Thank you I will remember your advice in the future and be more careful.
I have an open case, but I can't seem to reply or access it just shows me and nothing else,
I have been trying to resume my case but to no success i am getting very frustrated at this point sigh,
Please advise in what could be wrong and why I cannot resume my case,
What should I do?
Community ManagerHey @GodKing1251,
If you visit your case history page here, you should see the status of any open cases.
Is that showing a particular status? It's possible you had started an email case but support just has not gotten to it yet, at which point resuming the case wouldn't have any other effect.
If it's been sitting with us for a while and you're not able to reply or resume, it may help to create a new one using these steps just to be sure it's in the right category to have someone look it over as soon as possible.
This helped thank you for the assist.
Community Manager
