Hey @GodKing1251,
If you visit your case history page here, you should see the status of any open cases.
Is that showing a particular status? It's possible you had started an email case but support just has not gotten to it yet, at which point resuming the case wouldn't have any other effect.
If it's been sitting with us for a while and you're not able to reply or resume, it may help to create a new one using these steps just to be sure it's in the right category to have someone look it over as soon as possible.
If you
create a new case here and select
Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further. If you have a live chat option there and are able, that may be a bit speedier way to get this cleared up. Otherwise, support should reply back via email as soon as possible.
Community Manager
