Issues after Cross Progression is activated on your account? Check here first!
Hey Legends!
If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here!
If you're encountering an issue, please let us know which platform(s) you play on, whether you had recently linked or unlinked an account, and which platform(s) content seems to be missing. Also please specify which platform was your main.
You'll know your account has been migrated once you see a notification in-game similar to the ones below. Note that those who only have one platform linked will not see the second image as there wouldn't be anything to merge, though the account will still be converted to enable Cross Progression going forward.
We can't make any changes to your account via the forums, but it may be worth speaking with the support team to see if they have any other options available.
If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look.
Do you recall any other EA accounts you may have used in the past?
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
The EA account you're posting with was only recently created, so if you played in the past it would have been under a different account. If you've just linked your Steam to this account, it wouldn't have carried the progress over. You would need to re-link Steam to its original EA account to try recovering access to the progress.
It looks like your PlayStation account was previously linked to a different EA account, or had been unlinked from here at some point. That seems to have been attached here shortly after our Cross Progression announcement last year, so no progress would have carried over from the previous account.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
If the notification you received didn't show your Xbox account, that sounds like you may be playing on two completely separate EA accounts.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Cross Progression just allows you to access that progress on any platforms connected to the same account.
There is not a way to transfer or combine progress from two separate EA accounts, so if you're wanting to play on Steam/Steam Deck while accessing the content from your Xbox account, you'll need to use the EA account already linked to your Xbox account. Logging in on PC using that EA account would let you access the progress on Steam.
I logged in using my Steam Deck OLED, got the notification, but it stated my progress would now be a level 13 account. My Xbox account, which is my main, is in the 400s level wise, with lots of skins etc. Hoping you can help my Xbox items appear when I use Apex on my Steam Deck and PC. Thanks!
It does look like your console account was previously linked to a different EA account. The PSN account was linked to this EA account some time after our Cross Progression announcement last year, and additionally this EA account has never launched Apex on PlayStation until extremely recently.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. If you had progress on your PSN account previously, that would still be on the original EA account and you'd need to re-link it there to try recovering access to that progress.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
That sounds like you may both have had your Xbox accounts linked to the same EA account. It doesn't matter which emails you had used for your Xbox accounts, just which EA account they had been linked to at the time.
There's more information about that situation below, but one of you would need to have your Xbox account unlinked and moved to a separate EA account. That person would lose access to the content on the current account, as unfortunately there's no way to divide or transfer that content to a different EA account.
Some badges from Apex Legends’ earlier seasons previously earned on a non-primary account (an account that wasn’t the highest level at the time of Cross Progression) may not have been merged into the new Cross Progression enabled account which will be used going forward.
If these badges can be earned again through future gameplay, that is the only way to reacquire these badges.
For badges that cannot be obtained again due to their nature - e.g. a badge awarded for completing a former season’s Battle Pass or achieving a particular rank in an old season - Respawn continues to investigate returning these badges to affected users in the future.
We will communicate further about this investigation and its outcome at a later date.
Which specific items are you missing from the PlayStation account, and what is your PSN username? I'm seeing the one currently connected here had very few items in general, but they were all combined successfully.
Do you have multiple PSN accounts? Have you ever unlinked the account in the past, even prior to Cross Progression?
Instead of giving me my progress from my PS4 the cross progression system just overwrote it with my PC progress. Now I have my 1 level PC account on my console where I had a near 500 level account. I unlinked and than relinked my Steam account to my EA account, but I didn't unlink my PS4 account. Is there a way to have my PS4 account on my PC?
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