Forum Discussion
22 Replies
- @EA_Aljo Whoever is responsible for that has no moral backbone. Why can't reconnecting work 100% time like in some games it works
I've been having this issue as well, and I can't reconnect because I've been suspended for 10 min. plus losing rank... I have great internet, but for some reason I get kicked often in ranked only.
- EA_Aljo4 years ago
Community Manager
Hello, @NickPulos
What system do you play on and do you use a wired or wireless connection? Thanks!
I'm on a PS5 with a wired connection.
- EA_Aljo4 years ago
Community Manager
Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Cant be a coinsidence that this problem started with the latest season. Played with the same connection and same gear through all the seasons and now suddenly for ex. today two bans because of server kicking out.
You keep asking to troubleshoot our connections, but I have the best internet Comcast provides, run wired from my router to my xbox, and live like a half a mile from their servers, I can't get a better connection. It's your servers. You troubleshoot them. Nobody wants to recieve a 10 minute penalty after already dealing with the frustration of being cut out of eqch game they play. As the game got more popular, you should have invested in your own servers. At least push the abandon game to 20 instead of 10 until you figure your * out.
EA, the absolute best thing you can do for this problem is remove the system entirely. Us gamers prefer to deal with bad attitudes than be delivered them by a mechanic that attacks those who are less fortunate. The abandonment penalty is clearly a corporate appeasement thing that the player base overwhelmingly despises. We know how to report bad teammates, so redirect the software engineering to filing through those complaints accurately. Listen to us or lose us I guess.
- @EA_Aljo Xbox 1, wired connection, Fios. This could happen when I'm engaged in a fight or just landing in.
- EA_Aljo2 years ago
Community Manager
Hi there, @RudeBoi718
Please see the troubleshooting steps here for help with disconnecting.
I'm now going to lock this thread to prevent further "necro-posting". Please start a new thread for any other issues. Thank you.
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