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Tannko1's avatar
Tannko1
Newcomer
1 month ago
Solved

lost all my progresion

I play apex till the day 1 playing for long long time i buy skins  have hearloom ext  when my playstation stop working i stop playing apex for a long time now im back and try to play i lost all my progresion whit all my skins and kills count ext i only have the og badge i want to see its there any solution for this  because i will love to have all my skins back 

  • Hey Tannko1​, 

    Have you unlinked your PlayStation and EA accounts in the past? Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress. 

    You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it unfortunately cannot be recovered.

    If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Tannko1​, 

    Have you unlinked your PlayStation and EA accounts in the past? Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress. 

    You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it unfortunately cannot be recovered.

    If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look.

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