Re: Missing all content from Xbox account

I started playing apex on Xbox then switched to pc but I’ve had my accounts linked since 2015. Well in 2023 I was falsely banned and during the time of the ban cross progression was released and after I submitted a ticket and got the ban removed. Soon after I got on my account and I  never received the prompt for cross progression like my Xbox account didn’t exist. I’ve submitted multiple tickets and each time ends with the team is investigating and will get back to you shortly. I’ve never unlinked my accounts or changed any of my information since then.