Missing all content from Xbox account

Hey imdslayz​,

Sorry to hear you're missing this content from when you had played on Xbox. To clarify, that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This was true even before Cross Progression as well. You would not have seen a prompt for Cross Progression as by that point, all accounts had Cross Progression enabled. The popup only showed up during the initial rollout when that was still happening in waves, so not seeing it in this case is normal.

I do see you mentioned never unlinking accounts or changing your information aside from going through that recovery process with the support team. However, looking at both the current account and the one used to get in touch with support to recover this account, I'm not seeing either EA account has ever accessed Apex on Xbox in the past. 

We're still able to see which platforms an account has used to access a game even if those platforms are later unlinked or removed from an account - though unlinking doesn't seem to have been the case here, as you mentioned. Are there any other emails or accounts your Xbox may have been linked to in the past, when you initially started playing? Or had you ever played on a different Xbox profile?

If you can't recall or no longer have access to an older account, our support team can try to help locate, verify, and update the account similar to what they'd done in this case. We wouldn't be able to discuss or change the actual account details here via the forums, I'm afraid.