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ApexCurley's avatar
ApexCurley
Rising Newcomer
28 days ago

Lost Apex Legends Content After EA/Xbox Account Merge (-$400 Plus)

Hi EA Team, 

I'm reaching out because I've lost all my apex legends skins , apex coins, and progress after linking my Xbox and EA accounts 

EA Account- Email on file- Can provide Privately 

Xbox Gamertag : Curley3836

Platform : Xbox

Issue after linking my Xbox account to my EA account my apex legends account reset to level 1 and all purchased content disappeared 

I have spent over $400 on apex coins and cosmetic packs purchased in early 2019 right after game launched. I have proof of purchase from my Microsoft account showing multiple completed transactions for apex coins and a starter pack i can provide screenshots if needed.

I have already spoken with multiple EA help agents who confirmed that the purchases exist on my Xbox account however the content did not transfer to my EA account after the merge i was advised to post here so a community manger could review and escalate this issue. 

i am kindly requestion that my account and purchases be investigated and that my missing content be resorted. this is not a Xbox issue- i am trying to recover content I legitimately purchased. 

 Please let me know if you require my EA account email or case number via private message for verification. 

Thank you very much for your time and assistance 

Thomas- Curley3836

cross-progression
missing content
progress issue

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hey ApexCurley​, 

    Sorry to hear your progress seems to have been reset. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. We cannot manually grant any content that was lost due to an unlink like this, so trying to re-link the original platforms would be the only way to try recovering that at this point.