Forum Discussion

Marco19831

Seasoned Newcomer

8 days ago

Lost Apex progress on my account

I reset my ps4 and I lost all of my progress I created the account on the ps4 but for some reason when I put the account back I lost it all, I tried to login on the ea account trough ps4 but it did n...

playstation

progress issue

Marco19831

Seasoned Newcomer

5 days ago

I've had the account for a few years, I was at level 200 or higher, if I remember correctly. I tried to log in with my EA account on the PS4, went to the legends section and tried to buy the item, and it asked me to log in, but now even that doesn't appear and it didn't work; I'm still stuck on a zero-level account.

EA_Mako

Community Manager

5 days ago

Thanks for clarifying Marco19831!

If you've had the account for a few years, you would currently be on the wrong EA account. The EA account you're posting from wasn't created until towards the end of last year, so if you played at all prior to that point, the progress would be on a different EA account.

I would definitely try checking any other old email addresses that may have been used previously, and if you run into trouble with that process our support team should be able to take a look at any updates that may be needed to help access the account.