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xXllPunisheRllX's avatar
2 years ago

Lost connection to EA servers apex

  1. Trying to play apex legends on xbox one and it shows lost connection to EA servers 

10 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @xXllPunisheRllXx 

    Are you connected via cable or WiFi? Please also try to restart your router and your console and then give it another try.

  • @EA_パルサー ログイン画面でEAサーバーに接続できませんと表示されますインターネットの有線接続やルーターの再起動もしました
  • Hey! I’m also having this issue, connected wireless, not really able to connect it via a wire. But all other games and apps work 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Can you please share a screenshot of the error message that you received? 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Please try the steps listed here on our website. Additionally, try using different DNS settings to see if that resolves the issue. It would be helpful if you could test the game with a wired (Ethernet) connection to see if it makes any difference.

  • Unfortunately the router is located in a hallway of the house, so not really visable to connect from there. I have tried all of the troubleshoot options including changing the DNS to a couple of different ones. I saw people on steam had the same issue and it was something to do with a security update problem so maybe related? Again, all other games and apps are working

  • @EA_Pulsar

    i have also uninstalled, reinstalled, hard reset via taking out the power lead, reset my Xbox system, and reset the wifi system multiple times