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MaJFisssh's avatar
MaJFisssh
Seasoned Newcomer
4 days ago

Lost old xbox progression

So a few years back when apex legends announced the cross progression. I thought all i had to was unlink my xbox account from the ea account it was connected to. I unlinked my xbox account to my steam account. Few days later a prompt still popped up with the cross progression thing. I accepted it and never got my old xbox stuff that i had on apex. I checked a few years later on my xbox because i started getting back into apex. All that was on my xbox account was my current steam account progression and none of my old xbox stuff was there. I wondering today if there any way i can get that old xbox stuff back has i spent 100s of dollars back then. I would also like to put that old xbox stuff on my steam account as i currently play on pc. I am able to provide proof of purchases of the apex coins i bought in 2019 and some old screenshots needed. I would like to resolve this has it is very annoying to lose all that old xbox stuff i once had.

4 Replies

  • MaJFisssh's avatar
    MaJFisssh
    Seasoned Newcomer
    4 days ago

    Update: I found the old ea account that my xbox was linked to im pretty sure. I currently cant unlink my xbox account from my current account to check. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey MaJFisssh​,

    It sounds like you're now aware, but just to clarify - unlinking a platform from your EA account does not allow you to transfer that progress to a different EA account. This can cause a permanent loss of progress, but re-linking your Xbox account to its original EA account as you've mentioned would be the only way to try recovering that progress.

    We are not able to manually recover anything lost due to unlinking, so getting those original accounts re-linked to see what may be automatically restored would be the best bet. If you're unable to get your Xbox account linked to that prior EA account, you can contact support directly so they can take a look at getting those re-linked with you.

  • MaJFisssh's avatar
    MaJFisssh
    Seasoned Newcomer
    4 days ago

    Hello so i contacted support and they said they are unable to help with unlinking the xbox account from this account currently chatting with. Is there someone i can contact that can manually unlink my xbox account so i dont have to wait this 6 month waiting period cause i am getting very annoyed right now with the support side.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey MaJFisssh​,

    The team that would have that ability is the support team, afraid we can't make any changes to your account via the forums or other channels.

    If they're unable to assist with that in this situation, unfortunately it would mean waiting out the timer.