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NitefireOP's avatar
NitefireOP
5 years ago

Main Menu Loading veeeeeeeeeery Slow

Hey guys, I'm not sure if anyone else I experiencing the same issue; but for the last couple of weeks whenever I fire up Apex Legends and when I get to the main menu, my main menu lags badly with the characters unable to load or that they load very slow. One of my thoughts is that perhaps it has something to do with all the server issues I've been hearing about. 

If this is something that everyone else is experiencing too, then I'll await patiently for a bug fix to arrive.

 

8 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @NitefireOP. 

    Have you had the chance to try repairing Apex Legends in Origin to see if that helps at all? If there's an issue with the game data a repair might help. 

    If you right-click on the game in the Origin client you should see the Repair option when the menu comes up. Let me know if you're still seeing any weird issues with the menu loading afterward. 

    /Kent

  • NitefireOP's avatar
    NitefireOP
    5 years ago
    @EA_Kent Yup I tried that even reformatted my drive. What I've found is that Apex's menu loading times are not consistent. on the one hand it can load with no problem and I can instantly join a game, at other times it will load very slow and I cannot pinpoint any time consistencies.

    I'm really hoping it's a server issue and that in time it will be resolved, but it's been going on for over 2 weeks now.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @NitefireOP 

    When you've got a chance could you grab a DxDiag and share it here so we can take a look? For more info on how to pull one up check out the EA Help website. 

    Once you have the file please attach it to this thread. Thanks!

    /Kent

  • NitefireOP's avatar
    NitefireOP
    5 years ago

    in various times when my game loads painfully slow, sometimes I get timed out.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @NitefireOP 

    Got it, thanks!

    I'm wondering if this might actually be connection-related in that case. Can we try running through some connectivity steps to see if that helps improve the load times? 

    First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. If it still happens after that check out the PC-specific steps as well. Let me know if you're still seeing any of the same issues happening after that. 

    Thanks!

    /Kent

  • NitefireOP's avatar
    NitefireOP
    5 years ago
    @EA_Kent I will try the steps you've recommended above. In the meantime, could a slow internet connection be a factor when playing battle royale games like Apex (in general)?
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @NitefireOP 

    A slow internet connection could definitely be a factor. Are you having some issues with your network? 

    /Kent

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