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DesAkela's avatar
DesAkela
New Rookie
3 days ago

Missing Season 1 Wild Frontier content after Cross Progression

Hi,

I’m hoping a Community Manager or the Apex/Respawn team can help with a Cross Progression issue involving very old content.

I originally played Apex Legends on PC/Origin in 2019 and owned the Season 1 Wild Frontier Battle Pass. I now play on PlayStation.

After Cross Progression, my Season 1 data appears to be incomplete. Some of my original Season 1 Battle Pass rewards transferred correctly and are still on my account, but my Wild Frontier Battle Pass badges are missing. My old Season 1 stat trackers also transferred, but they all show 0, despite having played and progressed during Season 1.

I contacted EA Help and the advisor also checked with Tier 2 Support. They explained that they can no longer access/validate my historical Season 1 progression and cannot manually restore old Season 1 content if it was lost during Cross Progression.

This leaves me in a difficult situation: the remaining rewards on my account prove that I owned and progressed through the original Season 1 Battle Pass, while other historical content is now missing and EA Support no longer has the historical data to verify what was lost.

I would therefore really appreciate it if this could be investigated as a Cross Progression legacy-content issue.

In particular, I am missing my Wild Frontier Battle Pass badges. I would also like my old Legendary Hunt rewards, including Wraith – Night Terror, to be checked, as these may have been affected by the same loss of historical Season 1 data.

I have screenshots showing my remaining original Season 1 rewards and missing badges, and I can provide my official EA Account Data export and the information from my EA Help case if needed.

Is there any way for a Community Manager to escalate this to the appropriate Apex/Respawn team for investigation?

Thank you!

cross-progression

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey DesAkela​, 

    Thanks for taking the time to explain the situation in such detail. 

    I'm sorry to say, but generally speaking content lost during cross-progression cannot be recovered. This might not be the response you were hoping for, but I'm afraid we aren't able to escalate account-related requests here on the forums. Live support is the best resource when it comes to this, and if they were unable to locate your content, then it's unfortunately our of our hands. 

    We have a more information on missing progress here: Where is my Progress? - An Apex Account Overview 

  • DesAkela's avatar
    DesAkela
    New Rookie
    2 days ago

    Thanks for the clarification and I really appreciate your quick response!

    What makes my case confusing is that my Season 1 content transferred inconsistently. Some original Battle Pass character skins, weapon skins and other rewards are still on my account, while other skins and rewards are missing. My Wild Frontier badges are also missing, and my transferred Season 1 stat trackers all show 0.

    Live Support consulted Tier 2, but they explained that the historical Season 1 data is no longer available to verify exactly what was lost.

    Since you said lost content generally cannot be recovered, are there any exceptions for unobtainable legacy badges, skins or other rewards that were only partially transferred during Cross Progression?

    I just want to make sure there truly is no remaining route before giving up on this content.

    Thanks again for your help.

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