Forum Discussion

3595a7a930af71f9's avatar
3595a7a930af71f9
Rising Novice
2 years ago
Solved

my email change and i cant login through my email origin :((

Hello, today i try to login my origin, and i cant login because i think my email change ☹️( and got hacked. can someone help me please 
  • EA_Mako's avatar
    EA_Mako
    2 years ago
     
    Sorry to hear someone else had gotten into your account! If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
     
    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.
     
    Note that you can do this even if you still don't have access to the email or account.
     
    You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
 
Sorry to hear someone else had gotten into your account! If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
 
After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.
 
Note that you can do this even if you still don't have access to the email or account.
 
You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 
3595a7a930af71f9's avatar
3595a7a930af71f9
Rising Novice
2 years ago

sorry for my bad english. i already send some ticket to EA support. but the timer always 4 minutes ☹️( please help me. i want to play apex

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @3595a7a930af71f9,

    We cannot make any changes for you here on the forums.

    Please make sure you're starting a new case using the steps from my post so there are as few delays as possible.

    If you have already started a case, you can watch for any replies here: https://help.ea.com/en/my-cases/
    • 3595a7a930af71f9's avatar
      3595a7a930af71f9
      Rising Novice
      2 years ago

      but i already send some ticket for this, but EA wont response my ticket/case. the timer always 5 and 6 minutes sometime change to 2 minutes and change again to 4 minutes. please help me sir mako ☹️(

    • 3595a7a930af71f9's avatar
      3595a7a930af71f9
      Rising Novice
      2 years ago

      hello sir mako, i already send many ticket for this. but EA still didnt see my ticket ☹️(