Community ManagerHey UnholyPumpkin,
Sorry to hear you're not seeing the progress you had expected.
I see you mentioned you've only had one EA account and it's linked to your Xbox account currently. However, it looks like the EA account you're posting with has never launched Apex on Xbox, just a couple other platforms. If you played on Xbox previously, that would have been linked to another EA account at the time.
Just to check, are there any other emails that may have been used in the past, even if they're ones you no longer use or can access?
Hello, thank you responding to me. Once reading this message from you, I went and tried all my emails that I have and an account did come up under one of them with the EA ID of BeautDestroyer... Please let me know if there is anything for this account and if this could be fixed so I can get my full progression back, it would be great. Also, please advise if all items (skins, characters, etc) bought on the account would be also moved over or if those go away. Thank you so much.
Community ManagerHey UnholyPumpkin,
That may be a bit closer! That's at least had an Xbox account launch Apex in the past as you're mentioning, though I wouldn't be able to specify which Xbox account or what content may be on the account.
At this point it may be worth reaching out to support to get more details about which Xbox account was linked there to be certain it's the one you had used previously. From there, the one way to try restoring access to any of that content would be re-linking the Xbox account back to that EA account where it was first unlocked.
I'm afraid we wouldn't be able to manually transfer/move or recover any progress if it doesn't reappear when re-linking those original accounts, but that would be the best bet to check at this point now that you've located the earlier EA account.
