Orphaned Progression after Cross-Progression - Data missing from BOTH accounts
Hello EA Community and Support Team (specifically EA_Mako),
I am facing a critical issue where my entire account progression (Level, unlocked Legends, Skins, Stats, etc.) has become orphaned and is inaccessible on any of my EA Accounts following a Cross-Progression linking error in November 2023.
This is the situation:
I originally played Apex Legends for dozens of hours on PS4 (reaching a 350+ in game level, having tons of cosmetics and BP since season 1 and investing quite a lot of money).
My original PSN account, named "Tricky_Husli" (formerly "MGErmacking64" before a name change), was originally linked to an EA account called MGErmacking64, where I invested a lot of time and money.
In November 2023, I disconnected my PSN account from that EA account to try to transfer it to another account called HusliDFrog in an attempt to cross-save.
This resulted in my PSN content account being missing, where all my progress was stored. Later, after trying to recover that lost content, I saw many people commenting that by disconnecting and reconnecting the account to their original EA account, the content would be recovered, since the data is saved in the EA account.
In an attempt to recover this content, I reconnected my PSN account to its original EA account (MGErmacking64), where I found that I was now also level 1, as if it were my first time entering the game.
So now as I have been reading, It appears to be orphaned on the server side due to the unlinking process in late 2023.
I have proof of ownership (purchase receipts, old mails, and probably i have some old screenshots on my PS4 playing the game) and i can verify any details required.
I've seen that many users have been able to recover their accounts in very similar situations, so I sincerely ask please for a response and if there is any way to manually restore the orphaned data.
In any case, thank you very much for your attention and for reading this message. I hope it's possible to resolve this somehow.
ACCOUNTS:
<removed>
I don't want to post the emails in a public forum, so please, if you need more information, I can add it if necessary.
[CM - Edited to remove account info]
Hey MGErmacking64,
Whenever you unlink an account, you have the possibility to permanently lose your progress. It sounds like that's what happened here, I'm afraid.
In some cases if you re-link to the original accounts, that access to the progress may be restored. If you've already done that and have confirmed it's the correct original account but no progress has returned, then unfortunately it would be permanently lost. There is not a way to manually recover information lost due to an account unlink.
Getting your progression from one EA account to another was sadly never possible. Cross Progression only allowed you to access the content on an EA account with whichever platforms were connected to that same EA account.
