Packet loss and congestion

Hi there, @HybridZWolf.

What system are you playing on?

I’m playing on Xbox one

@HybridZWolf 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

It's happening to everyone. It's been widely reported in Reddit and here also, but it seems EA doesn't acknoledge it.

@Asran_Stark 

We're not aware of this happening to everyone that is playing. For now, we need to go through individual troubleshooting as the majority of players aren't experiencing lag.

What system are you playing on? Are you using a wired or wireless connection?

@EA_Aljo I’m playing on Xbox one X, wired. Game worked perfectly before the Season 4 patch. There are several post about this issue on the front page. Also in Reddit it’s been widely reported. Come on, it’s a seriuos issue.

@Asran_Stark 

Try clearing your alternate mac address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if that helps or not.

I recycled and cleared the MAC address and it did get rid of most of the lag but there are a good amount of lag spikes

@HybridZWolf 

Great. At least there's some progress. Next, try updating your DNS servers. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

@EA_Aljo I have done everything you've said in all these posts: reset router, reset Xbox, reset MAC address, put google DNS Servers and it's still stutters.

I'm afraid this issue is on your side, too many people is reporting it.