Forum Discussion

New Novice

1 month ago

Packet Loss

Playing on PC with a wired connection, I am experiencing 50-70% packet loss on US-East servers in most matches I enter. I've tested my own connection and both local network and internet pinging resulted in 0% loss. I've tried Wifi and ethernet connections, it does not make much of a difference. This has not happened in the 6-7 years I've played the game, and only recently started. It is occurring in over half the games I play. Aside from testing my connection, I've checked for network driver updates, reduced graphic settings, etc. But none of that made a difference, because they're not the root cause.

Looking for assistance and tips on what may have helped others?

lag

32 Replies

EA_Mako
Community Manager
1 month ago
Hey ClassicTuna_,

It sounds like you've already gone through the usual troubleshooting steps without much luck, sorry to hear. Have you had this happen in all modes, or just a specific mode?

I do see you've mentioned the us-east datacenter - while you'll have a bit higher ping, does this change at all if you switch to a different datacenter and play a few matches? If you're only seeing this on us-east, that'd be a great detail for us to be able to note.

What would really help from this point is if you're able to get a screenshot of the server ID when you connect to a game that's experiencing this type of packet loss. If you turn on the display at Settings > Gameplay > Performance Display, this should show up in the upper-right corner during a game and show both packet loss and the server ID in addition to some other network info.

It doesn't sound like this is due to your hardware, but if you're able to grab a dxdiag along with the Performance Display screenshot(s) that would be excellent info we can pass along to check into the particular servers running those matches and see what may be going on. Thanks!
xSantorix
Seasoned Newcomer
1 month ago
Its been a reoccurring issue for quite some time now. i play any other mode perfectly fine high fps low ping 0 packet loss. i hop on Ranked and i get 20-80 packet loss making the game stutter and be completely unplayable. I've tried resetting internet. changing DNS. called my isp (all fine on their end). changed servers. i play every other online game just fine ultra settings 0 ping 0 lag but apex Ranked lobbies are just a coin flip will i get a 0 packet loss game or not. And more often then not its always having packet loss. i can already tell is im getting a bad game in the character select screen the packet loss icon appears. Ive scoured the forms and ALOT of people seem to have this issue and no solution or fix had been found or posted. please i like the game but this is slowly making me not want to have anything to do with apex anymore.