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Precutbook0512's avatar
Precutbook0512
Rising Newcomer
7 months ago

Permanent Ban Due to Chargeback Mistake (Already Repaid)

Hello everyone,

I would like to ask for advice regarding a serious issue with my EA account (for Apex Legends). 
My account was permanently banned because of a chargeback. However, this happened by mistake. 
I accidentally requested a refund, but after realizing my error, I immediately repaid the full amount. 

I can provide payment receipts and transaction history that clearly show the refund and the repayment. 
Unfortunately, even after contacting EA Help, my account has not been unbanned, and I was told that no further support could be provided. 

This account means a lot to me. I have spent over 2000 hours and around 200,000 JPY on Apex Legends, 
so losing it permanently for a mistake I already corrected is extremely painful.  

If anyone has experienced a similar situation or knows how I might be able to escalate this issue, 
please let me know. I am happy to share receipts or any additional proof if needed.  

Thank you very much for your time and support.

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1 Reply

  • Mikimuster3's avatar
    Mikimuster3
    Hero+
    7 months ago

    I can see, you have already contacted EA TOS team.
    I would just like to note, that EA TOS team and EA Support team are different teams.

    QUICK: The support team can only check the status of your ban; for example if you didn't got the email:
    https://help.ea.com/en/help/faq/contact-ea-help/

    LONG WAITING (10+ days): If you want information on ban reason or wants to appeal the ban, you need to contact the TOS team:
    https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/


    It acknowledges that the EA TOS team might make a mistake, which is why there's a last chance option. See below.   :)

    If You double-check the link and the quotes I pulled out for you...
    ...You’ll see that even after the final TOS decision, you still get one "last shot" (last chance option) by contacting EA Support.

    LINK: User Agreement - Official EA Site
    Quote #1 If you or someone using your EA Account violates these rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content, or Entitlements, or terminating your EA Account(s) as described in Section 8.
    Quote #2 If you believe that any action has been taken against your Account or device in error, please contact Customer Support at help.ea.com.

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