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That is really weird. You definitely beat the cutoff date of 13 January. I got that skin with no issues. Unfortunately, I didn't get the skin before that, the Nature Catalyst skin, but it's my fault. I am running into the same issue where I claimed this month's Rampart skin but I don't have it yet. This is the first time I have run into this problem on Prime Gaming. I am also running to the issue with the EA Pass subscription; I am getting the 10% off in the store, but I really wanted the golden Crypto charm. Definitely would like some help for the both of us.
Edit: I restarted my game and the Rampart skin just came in. I usually turn off my computer before going to bed so I didn't think that was going to fix it. Oh well. Fixed.
- @verycooldragon this happened to me before. I had claimed a bunch of stuff from prime and it was marked as claimed but it never showed up in my Apex account. I ended up finding a solution though:
1. Go to the Prime benefits page and find an item from EA (i.e. FIFA, Madden, UFC, etc.) and click it to claim the loot for it.
2. You'll end up needing to link your EA and Amazon accounts.
3. Log into Apex and the items that you claimed should be in your account. Yeah, I have all the rewards since Season 11 except Catalyst; just didn’t check into Twitch for whatever reason. This time the lag time between claiming the reward and receiving was longer than expected.
- @clertt_ yeah idk ive done that a few times unlinking and relinking but it just doesn't work
- @verycooldragon i don't mean unlinking and then relinking it. like leave it connected and then do the steps. if that doesn't work, then idk. definitely submit a ticket if you haven't. it's weird that it says pending though. i think when i had the issue with prime mine said claimed. so maybe it's an issue with prime? are the other things you're claiming through prime actually showing up in game?
- @clertt_ yeah things like valorant dead by daylight and warframe all work but it seems like apex and FIFA don't work
- @verycooldragon very weird. so it seems like it's EA games only. i might say to check reddit and see if anyone over there has a solution.
i quickly just googled it and on the amazon games page it basically just says that the "pending" status means that it's claimed but that you haven't gotten it in game yet. i would say to just make sure that you're signing into the correct EA account, that the correct EA account is linked to your twitch/twitch prime, and maybe try to email/chat with EA support
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