Forum Discussion

d4c160bbaf1301d's avatar
d4c160bbaf1301d
4 years ago
Solved

PS5 credentials expired - how can I work out what my account email is?

I usually play Apex on my Xbox but I recently gave my little nephew my old PS4 and wanted to play with him. It'd been a while since i played Apex on PS5. I get the 'credentials expired' message. I u...
  • d4c160bbaf1301d's avatar
    d4c160bbaf1301d
    4 years ago

    Just to close the loop so anyone else who has a similar problem knows what happened.

    According to EA support, my account was deleted. The first EA Support person claimed I deleted my EA account. The second person  I spoke to said it was because of inactivity.

    Either way, because the account was deleted, I can never use that PSN ID again. It's my only PSN ID and I have no desire to make another one (as this is the account PS+ is associated with and where I have all the free items for the game).


    I've basically been banned and I never did anything wrong other than not play for a while. Very disappointing result.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @d4c160bbaf1301dbe4da76511da1eeac the best thing to do is to speak with our live support team, they will be able to pull up your account and check for any issues and assist you from there. We can't help with any account-related issues like this on AHQ. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or call

 

Darko

d4c160bbaf1301d's avatar
d4c160bbaf1301d
4 years ago

Just to close the loop so anyone else who has a similar problem knows what happened.

According to EA support, my account was deleted. The first EA Support person claimed I deleted my EA account. The second person  I spoke to said it was because of inactivity.

Either way, because the account was deleted, I can never use that PSN ID again. It's my only PSN ID and I have no desire to make another one (as this is the account PS+ is associated with and where I have all the free items for the game).


I've basically been banned and I never did anything wrong other than not play for a while. Very disappointing result.

  • bartbj's avatar
    bartbj
    4 years ago

    I have the exact same issue, and its really frustrating. 

  • unopiece's avatar
    unopiece
    3 years ago

    Man that’s ridiculous, I’ve never even played the game before. This isn’t a “I haven’t played in a long time” this is a “I’ve never even downloaded the game before”

    how can the log in credentials be expired or my account deleted if I never used one.

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