Forum Discussion

Re: [2017.628] Unknown file version (audio\ship\General Stream.mstr)

@EA_Kent just wanted to let you know that yesterday I uninstalled Apex and Origin using an EA guide if I remember correctly, and the guide was called uninstalling Origin - The Hard Way. After that I downloaded Origin and Apex again on a different drive. When Apex was done downloading I updated it, and now it seems to be working fine. I don't know if it keeps on working, or will it crash again after some time, but it's working now. I also made Origin not launch when starting my pc and deleted all temp files. 

7 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @hotboys_keta 

    I appreciate you following up to let me know!

    I'm glad to hear that it seems to be working normally for you now. 👍 If it starts acting up again feel free to update us here and let us know. 

    /Kent

  • Well it did not work for long. I made a new post earlier today where I told about a completely new error that occured to me. Now I get the general.english.mstr error. I just repaired my game and I still got the error. Apex was working fine, but due to some difficulties with my pc I had to re-install windows, and now Apex is acting up again. I have tried repairing, updating, clearing origin cache, re-installing. Nothing seems to work again. This is really strange.

    Below is a picture of the new error that I got by the way. I have never seen it before and didn't find a single thing when trying to look it up.

  • hotboys_keta's avatar
    hotboys_keta
    6 years ago

    After yet again re-installing the game I now got this error. It just never ends.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @hotboys_keta 

    What happens if you rename that specific file that's coming up in the error message to something different? I've seen several cases where that can help with errors like this one. 

    /Kent

  • It didnt help. After that it said that the file can't be opened or something. I was re-installing the game yet again, but this time I got error while installing. I deleted the files from apex installer folder, expect the 3 that you're not supposed to delete and tried again. Didn't work. Now I'm re-installing origin and apex yet again.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @hotboys_keta 

    Is the same error coming up after you most recently reinstalled them both? 

    /Kent

  • Sounds exactly like what I did. Installed Apex into my D drive and it worked perfectly. Then about 3 sessions later it started audio bugging again.