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OldTreeCreeper's avatar
OldTreeCreeper
Hero+
3 years ago

Re: Banned for unknown reason

@xo_nemes1s


The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

It is my understanding that you can appeal a ban a number of times.

1 Reply

  • flaiip's avatar
    flaiip
    3 years ago

    Appealing is of no use bro...my gaming account is also banned. EA sent me an email saying I violated protocol 6. Before being banned, I encountered a pop-up in the game multiple times stating that the cheat system was not working. After this reminder, I was banned the next day. I appealed three times to no avail.

    Spoiler
    Translated from: 呼吁是没有用的，兄弟...我的游戏帐户也被禁止了。EA给我发了一封电子邮件，说我违反了协议6。在被封禁之前，我多次遇到游戏弹窗：作弊系统没有运行。经过这样的提醒，第二天我就被封禁了，我上诉了三次都无济于事。

    (CM: Edited to add translation so post would be in the language of the board. Please post in the language of the board! See here for more: Getting started on Answers HQ! ^^)