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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: I changed my name and i have to start from the zero

Hey @xL3NIx

Just changing your name shouldn't have reset your account like that. Are you sure that you've logged into the same EA Account as before? Which system do you play on? 

/Kent

3 Replies

  • Im pretty sure i logged into same account as before and its pc 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @xL3NIx wrote:

    Im pretty sure i logged into same account as before and its pc 


    Gotcha. That's definitely strange. When you have a chance I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. 

    For more info on how you can set up a case with them check out the EA Help website. If you prefer you can also contact them via Twitter or Facebook as well. 

    /Kent