Re: Lag When Fighting, Every Game

@Federal_Seeker 

Do you see the column that says pkts r/s? This needs to get up to 100 before you stop the test. You're stopping it at 42. This is step 7 in the test instructions. That will explain it as well.

@EA_Aljo Ah. Alright I will run it again. Also, does it need to be exactly 100 or can it be over 100 because 1 of them takes awhile before reaching 100.

@EA_Aljo I sumbited both tests

@EA_Aljo
I saw somewhere the prediction error was caused by congestion and packet loss. I do get some congestion in game. I also get prediction eroor WITH latency in both battle royale and arenas. The game is currently unplyable for me because the game lags so much and when I am fighting especially.

@Federal_Seeker 

It's fine if you go over 100. From the tests you've submitted, I can see you have a higher than usual ping for being on a wired connection. Are you using a powerline adaptor by chance? Also, I'm seeing very high worst pings and a slight amount of packet loss before you reach our test server. This looks to be an issue with your ISP. You can try using alternate DNS settings with the instructions here. Also, opening the ports for Apex may help. They are listed here.

@EA_AljoI lowered my in game txtures to disables, adaptive resolution fps target to off and TSSA to disables. It seems to help. Also yes I am using a powerline adaptior

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Edit: I changed my DNS to google. I will test Apex later

@EA_AljoI found that the DNS change really helped I will keep trying and get back to you on how the game runs

I have nailed down my issue to the server and in game settings. The significant difference in game is Texture streaming budget, if i put it on disabled I don't get much lag at the cost of blurred textures, if I put it on very low the game lags an extreme ammount 

bro I really have that kind of an issue too. there is no problem with my connection when I play arena in the first matchmaking, and then in every 2nd or 3rd or maybe 4th game is always getting high packet loss around 15-40%. it always happens everytime i boot my pc. I don't think that's because of my internet, because every other game I played does not have issues with packet loss or latency. I assume that is because of the server itself, well I am playing in Singapore server, in the main menu, it says 29ms 0% but in the game that issues appear. is it true setting the DNS will fix the issue?

@Federal_Seeker 

I'm glad to hear the lag issue is resolved. There are a few possible fixes for the 100% CPU problem you're facing. One is to update the Nvidia graphics drivers using the express method and then launching the game through the GeForce Experience. Another possible resolution is to update the CPU drivers with the instructions here. Also, it could be related to Windows Defender. Try the steps here and see if that helps. Lastly, there has been some luck with updating the EasyAntiCheat folder with the instructions here.

Please let me know if any of these possible solutions help. Thanks!

@EA_AljoThe game runs pretty well now, instead of micro freezes, it is now stutters but only sometimes. I beleive I cannot run textures due to bad optimization for this season, as for prevouis seasons I could run it.
--Thanks, Federal

@Federal_Seeker 

I'm really glad to hear there's an improvement. As far as the textures go, have you tried setting Adaptive Resolution FPS Target to 0 in the advanced settings?

@EA_AljoI don't know much about how servers work but I have a theory. When I have textures on it causes some kind of bug in the servers, making them unable to proccess my incoming gameplay WITH the textures in it, without the textures the game doesn't have to worry about replicating the map (the game replicates the whole map to keep the game real world) with the textures in it so it can run smooth.

@Federal_Seeker 

Great! I'm really glad to hear that. If you have any other issues, please let us know.

@Sachibi 

We are currently investigating reports of connection issues, but if you'd like to be sure there's nothing on your end causing this, we can go through the troubleshooting. Just let me know. Thank you.

@Federal_Seeker 

That's certainly possible. If you happen to upgrade that card and see a difference, let me know. Thanks!

@Federal_Seeker 

Unfortunately, I don't have anything else to suggest. Possibly, an advisor will have some other possible resolutions for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@Federal_Seeker 

I'm really sorry. I wish I had more to suggest, but I'm out of ideas. Please see my previous post for instructions on contacting support. If they figure it out, please update me here. Thanks!