Forum Discussion

Community Manager

Re: Missing Apex Coins Xbox

Hey @killinggod21,

As I shared in this thread, if you've bought Apex coins and you haven't received them yet, you'll need to reach out to our live support team so they can make sure you get your coins:

https://help.ea.com/en/contact-us/

They'll need to see proof of purchase in order to give you the coins; this article shows exactly what they'll need:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

golocorj
3 years ago
I already submitted 2 cases 1 with proof and none of them got answered. These are the screenshots that I’m gonna provide this time, are these sufficient:

[Removed transactions to protect player privacy - CM]
golocorj
3 years ago
Here’s another transaction:

[Removed screenshot to protect player privacy - CM]
EA_QueenBee
Community Manager
3 years ago
Hey @golocorj,

Unfortunately we're not able to help with missing content here on the forums. I've removed your screenshots since it's also not a good idea to broadcast your email address like that, but if you're having trouble reaching out to live support via email, it's worth doing so via a chat instead. When you follow the help link above, once you've picked your product and platform, try selecting "Orders" -> "Check order status". That consistently gives me the option to start a chat.

(Also, to answer your question: Unfortunately they can't accept mobile screenshots, so they'll need to be made on either a computer, or via your console.)