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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago

Re: missing apex coins

Hey @frogtako,

So you didn't get any errors when you redeemed the code via the EA site? Quick question: what platform do you play Apex on?

8 Replies

  • Royskii27's avatar
    Royskii27
    Seasoned Newcomer
    3 years ago

    I’m having the same issue it’s been 24hours. I spent $105.99 to be exact! Bought the coins through PlayStation store and nothing! I pissed!

  • frogtako's avatar
    frogtako
    3 years ago

    I play on PC, but I seem to have figured out the issue. I downloaded apex via steam and the ea site didn't detect my steam apex download so I downloaded the game launcher again via the ea app. Once I opened the game using the ea game launcher, I got my coins and It showed up as well on the steam launcher too so I just deleted the ea launcher after.

  • I bought the same amount but on Xbox and that was Wednesday night and still haven’t received anything.

  • cohannah08YT's avatar
    cohannah08YT
    3 years ago

    i made 2 cases with ea support and i got the same auto generated reply, to look on ea help or answers HQ

  • cohannah08YT's avatar
    cohannah08YT
    3 years ago

    so i get this message the first time i try redeeming on the website that the card says to go to. every time after that it just goes back to the redeeming page when i try to redeem it

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @InadvertentLife,

    This thread is almost a year old, so I'm going to lock it to prevent necro-posting. But if you haven't received Apex coins that you've bought, I'd recommend reaching out to our live support team so they can take a look at this for you.

  • MADRESPEXX's avatar
    MADRESPEXX
    Rising Novice
    4 months ago

    How can you reach them? I was incorrectly deducted 1000 coins yesterday and I'm freaking out. 

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