Re: My EA account was hacked and my email got changed

What details do you need to verify my identity? every time i try to make a new account with a new email and try to link steam it says that my steam account can only be linked once in a lifetime, and since i cant access the other EA account then i cant unlink it with my steam.

exactly same thing happened with me all the time

Same problem for me also need a solution for this

have you found a way to recover a changed email EA acoount yet?

i even got lucky and was still linked to xbox live mine got hacked and somebody changed my email address from my gmail to this [edit: email address removed]

well ill need to dm someone in help but yeah

i have this problem. my steam account is linked to my old ea (origins) account. now if i try to log in with my steam or even play any battlefield games or bf6 beta on steam. ea is asking for secury code and email is so random german email. not mine so what i need to do to get account back. i have screenshot. bf games on my steam etc?

My husband is having the same issue but on PlayStation. He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you my biggest issue He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you also my big issue is what happens when he buys the game? Is he going to be in the same position? 

yeah i think only solution in this matter is to make whole new steam/playstation account and link that to to new ea account because im been sending 5+ email to ea support and i think they dont care. they never reply to me.

Same thing happened to me. Seems the only solution is to try and get in contact with the live chat  but if they're experiencing high wait times the live chat isn't available. I'm on PC so I just downloaded the EA app and played theBF6 beta by downloading it with EA instead of steam.  Very frustrating. Same thing also happened to me with Ubisoft so I can't play rainbow 6. I just keep getting AI messages from Ubisoft saying they can't verify my account and they try to verify it by sending the email I don't have since it was hacked to verify it. Very annoying. Now the US wants to pass a law where you need your government ID to use sites like YouTube when companies can't even keep their data secure.  Ridiculous.  

I have had my account hacked in a similar fashion and with the email changed to a Russian one. I have sent 3 support tickets in EA Help about it and had not received a email or anything for the past 2 weeks. But what is strange that on this i get nothing under "My Cases" about the support cases. What do?

I have the same problem and it seems that the technical support people do nothing, it's crazy

Yo EA. You gonna respond to this thread or what ? It is laughable this still hasn't been solved or even addressed. Just another useless rich company. 

For days I contacted through contact us also not responded to 

today i lost my 13y old EA acc games never purchasing from you  too gg **bleep** you EA

Bro same thing happened to me and it’s some “German” guy who stole it and changed it to their email

my account is hacked email has been chanced and account has been banned now account is AALTO82. this is my AALTO1982 new account  now i can send this.  this is not my email 

AALTO82

brec****[edit: email address removed]  (NOT MY EMAIL)

i chanced password because my phone number is there And I can't get my phone number onto this new account anymore because it's linked to this account, so I need to get the old one back in use. and I can't play my EA games online at all

Sorry about that. I just got mine back from EA Help Support. You just have to contact them. This might be a long text but i hope it helps someone who really needs it. 

My account was hacked on the 16th of October, 2025 and after one week, I contacted EA Help Support. My initial email was changed, so I could not have access to it and it said that there was no EA account linked to this email, but I realised that the new email was a Russian email because it ended in ".ru". So this is what I did: 

1. I created a new EA account with a different email and used this link to open up a case: https://help.ea.com/en/help-my-cases/
2. I filled all the information (I also added an image of the mail I received that shows that my initial email address was changed. IN MY CASE, this email was in my SPAM folder. It had the full email that it was changed to). 
3. The moment I submitted my case, it sent me straight to a live chat to speak with someone (this might not be automatic to everyone, so if you are not redirected instantly to a live chat, an option to talk to someone becomes available when you submit the case). 
4. On the live chat, I started the conversation by copying the email that showed my initial email address was changed, and told the representative that it was hacked. so i needed help to reclaim my account. I just followed his instructions of verifying some codes he sent to my initial gmail account and changing my passwords.
5. And I got it back. I never got to thank him because the chat just ended. 

When i got it back, I realised the hacker had changed my EA ID, and had blocked all my friends on EA. so i reversed everything. AND THE NEXT THING WAS TO MAKE A 2-STEP VERIFICATION on EA. 

PLEASE NOTE: I had also made a 2-step verification on my initial gmail account from google before submitting the case because if the person was able to hack your EA account, it could mean that he might still have access to your gmail messages. 

Hope this helps someone out!

ATTACHED FILE: The email I was talking about. If you cannot find it in your inbox, CHECK YOUR SPAM!. It will have the full email of the hacker. 

This worked for me! You’re an absolute life saver, i can not believe how many hoops i had to jump through to solve this EA DO BETTER