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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: No Support Response

@Clobincole 

I took a look at your account. The reason you're not getting a response is that you have updated the case awaiting investigation. This pulls it from the queue. That means the ToS team doesn't have access to the case so they won't investigate the dispute. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll get your case back in the right queue.

2 Replies

  • Clobincole's avatar
    Clobincole
    5 years ago

    @EA_Allo ,

    Thank you so much. I did not know that you could not reply to these cases, as it was not stated anywhere that this was an issue. Most of my cases had "no fix available" listed for them, so those that did not I just closed and I opened a new one to put all my information into that. I'll be patiently waiting for a response from the team

    Thank you,

    Corbin AKA Clobincole

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