Community ManagerSorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.
We are not able to return your items or reverse the action.
I'd recommend putting a password on your device.
Darko
Same thing happened to me, My little brother who plays Gibby bought his heirloom when he knew i wanted to save it to see if seer will ever get one.... I would really really appreciate a refund on my shards... I rarely play Gibby, would rather have Bloodhound or octane's :/ Please let me know
Community ManagerHey @georgegi10 if you allow others to access or play on your account then you are responsible for any actions that they may take.
Darko
so there's no way to refund the credits or get me in contact with someone who can?
Hi I had the same thing happen to me but it was my brother who logged in on my computer and purchased the heirloom without me knowing. I did not give anyone access to my account, it was my brother who knew the pin to my computer. Please help me refund the shards. He purchased Octanes heirloom, and I wanted wraiths. Please help me, I didn't give out my info to anyone.
Community ManagerHey @georgegi10 as I said above, if you allow others access to your account then you are responsible for any action they take.
If they spend your in-game currency or break the rules then it is on you.
Darko
i bought the wrong heirloom and idk what to do i just want loba heirloom pls help i have wraiths now
Please let me refund I don’t want this stupid heirloom it was a accidental purchase you can take it off my account and give me the other one I accidentally bought hopes dawn when I wanted hopes dusk if you can I will do anything for the hopes dusk please EA log into my account and take off the hopes dawn and put in hopes dusk
Community ManagerAs mentioned in this thread @BotheredEye4174, there is nothing we can do in such situations.
Darko
Community Manager
