Forum Discussion

Miku00031's avatar
Miku00031
3 years ago

Re: The apex account was stolen by hackers and cheated, resulting in the ban

@EA_Lanna I'm here for help because I have no choice and I've already spent too much time on this account

3 Replies

  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    @Miku00031 

    Even if the account has been resecured, if they decide to uphold the ban then it'll most likely stay.

    I'm afraid nothing can be done to change that.

  • Miku00031's avatar
    Miku00031
    3 years ago
    @XHelperZ You are right, time has passed and I don't think the official will help me with this. really chilling
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Miku00031, 

    On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help much. We can't look into them and we can't lift them. The Terms of Service exclusively handle those cases. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.

    I'm sorry, I know you were hoping for different news.

    - EA_Lanna