Same. Got banned for no reason, not sure if i got hacked or what. But this situation in worst, also no proof of why banned. And more than 14 days stuck on case - still no reply or anything.
If account got hacked - than security for the game sucks and it is awful that the usual users are suffering from this.
On 01-24 i got banned because of cheating but my account was hacked and password was changed and I have proofs - emails regarding weird activity on Origin. I believe tech team can see from IP address that i was not playing when the account was accused of cheating.
On 01-24 I created a case but i didnt get an answer yet, its been 1 and half month!
literally one month i did not play apex
2 days ago i relog and this what happen :
Your account has been blocked from this product due to a violation of EA’s User Agreement. An email regarding this was sent to the email address associated with this EA account. Please check your email for more details.
no email indeed
i got hacked or something?
Community ManagerYou will need to speak to our Terms of Service team @Clockwork_Eu.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
already opended a ticked #77998944
Community ManagerIn that case @Clockwork_Eu, you will need to wait for the team to respond.
The best thing to do is to be patient and keep an eye on your email for a response from the team.
Darko
Community ManagerYou will need to wait for the team to finish their investigation @indianbrucelee.
Darko
Community Manager
