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legveer's avatar
legveer
Seasoned Newcomer
19 hours ago

Refund Battlepass because game is barely playable

Ever since the newest season the game is barely playable because of the horrendeous performance. I'm usually grinding ranked primarely to unlock the max level battlepass. However, this season my game runs on something like VERY UNSTABLE 100 fps (usually sits at 299) and my mouse feels like draging a sponge across my mousepad. Since the season is already 5 weeks old and I can't play the game at all I would like to get my battlepass refunded since there's no way I can make it to max level in time.

1 Reply

  • Hi, sorry to hear you're experiencing performance drops. Could you share your PC spec? The team is investigating issues resulting in FPS drops or stuttering after killing an enemy, related to specific hardware.

    In the meantime, you could also try the following:

    1. Clear the DirectX cache.
    2. Optimize CPU thread settings.
    3. Lower your graphics settings.
    4. Limit your frame rate.
    5. Disable the Windows Game Bar (Win + G / GameBar.exe).
    6. Close any unnecessary background applications.
    7. Go to Windows Security → Device Security and disable Core Isolation.

    Let me know whether any of these steps makes a difference.

    If you'd like to request a refund, please contact the platform / EA Support directly for assistance.

    Thanks.

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