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kuiizu's avatar
kuiizu
Newcomer
8 hours ago

Retrieved my account but I still can't play

My account was compromised and banned last month, but I managed to recover it and get it unbanned with the help of an EA advisor. However, when I tried logging in to play, it said that I needed to link my EA account to my Steam account. The problem is that I can’t link my EA account to my Steam account because it’s currently linked to a different Steam account (the guy who compromised my account) and now I have to wait 365 days to link it back to mine??? I have tried submitting a ticket to EA Help countless times to no avail it because it doesn't make an actual ticket, I also can't seem to get ahold of an ea advisor because whenever I check, it's grayed out.

login issue

2 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hello kuiizu​,

    are you getting an error message, when you try to submit a ticket? What exactly is greyed out when you try to contact an advisor? At which stage of creating a ticket are you getting this issue? 

  • wweikc's avatar
    wweikc
    New Novice
    7 hours ago

    Can you actually lift the ban? I doubt if EA is really working seriously? My appeal only took 4 hours from submission to rejection, and they will only reject it or reply with a robot! It's like an emperor, waiting for players to kneel down and beg them! Only ban green players

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