Sacmmed. Again.

Hi @IshimuraUltra, 

I'm sorry to hear you've had such a poor experience with the support team. If you paid for content and it didn't arrive, the support team should be able to look into this for you if you can supply valid proof of purchase.

EA Help have outlined what valid proof of purchase id in their EA Help article: How to provide proof of purchase

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EA Help wrote: 

Xbox

Please provide the following images from either your PC or console (mobile images won't be accepted). They should be full screen images.

• A screenshot of your account page from account.xbox.com. Click on your avatar (profile picture) on the top right corner of the page, choose Xbox Profile, then click on your avatar again. You should take the screenshot while the menu is expanded to include your: 
  • gamertag.
  • full name.
  • email address.
• A screenshot of your order history from account.microsoft.com showing:
  • your full name.
  • your email address.
  • the description of the product purchased.
  • the date of the purchase.
  • the price paid.
• Xbox 360 only: A photograph of your Xbox purchase history displayed on your TV through your console’s interface showing:
  
  • the description of the product purchased.
  • the date of the purchase.
  • the price paid.

Proof of purchase examples (images):

Spoiler

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I understand it's frustrating but I'd encourage you to try the chat line once more through the EA Help website and attach the proof of purchase requested above of the content you've paid for. The advisor will then take a look into the content and if it didn't arrive, grant that content. 

- EA_Lanna