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O2F2_7's avatar
3 years ago

Someone stole my account and used cheats, which caused the game to be banned.

First of all, I want to say that I am a Chinese player and my English is not very good, so I need to use translation software. I hope this will not cause any inconvenience to everyone. Please forgive me.Today when I logged into Apex Legends, I found that I had lost a lot of coins, a new hero had been purchased, and the old club I had joined was gone. Instead, I was in a new club. None of these were actions taken by me. Please see the screenshots. The club has a function to view the game record. I found that I came in first place in eight consecutive games. Clearly, someone had stolen my account and used cheats. I have always used the Steam platform to log into Apex Legends, but I needed to log in to EA platform to change my account password. When I logged into the EA platform, I found that my account was no longer accessible, and the email address associated with the attached screenshots had replaced my original binding email address. I had to contact customer service to change the binding email and password to regain access to my account. However, a more serious problem happened next- my Apex Legends game account was banned for using cheats. But I hope that the reviewer can know one thing: the one who used cheats was not me, but the person who stole my account. Here is the evidence: I live in Daqing, China, and in order to get a better gaming experience, I have to use an accelerator, and most of the time I choose Hong Kong or Japan nodes. To prove that I did not use cheats, I used the "download my EA data" function to download my recent data, and the screenshots show that someone modified my binding email address, and logged in from Kunming.Kunming is a city that is 4,121 kilometers away from me. Moreover, this email address is consistent with the screenshot, and I checked the time of modifying the binding email, which coincides with the time when the game record was played in the club. All of the above evidence could prove that my account was stolen and used by someone else to play with cheats. I hope the reviewer can lift the ban on my Apex Legends account.I am an old player of Apex Legends. I started playing this game when there were not many players in China during the third season. I also introduced this game to my friends. Through Apex Legends, I have gained many friends. I really love this game, and I would never choose to use cheats to ruin the gaming experience of other players. Now, seeing my account being banned is really painful for me, because it means that my youth, my happiness, and my efforts have all been in vain. The reason for all of this is due to the person who stole my account. I hope that EA can lift my ban. Thank you!!

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